Policies
Your appointment is important to me and the time is reserved especially for you. Understandably there are times where adjustments are necessary, so I respectfully ask for a 24 hours notice to cancel or reschedule. When you reschedule, no show, or cancel last minute or not enough notice, I miss the opportunity to fill that canceled slot time. All clients receive a confirmation/reminder 72 hours in advance.
Payment:
We accept Cash, Credit Card, Venmo, and Zelle
A credit card will be needed to reserve and confirm your appointment.
Changes In Services:
If you change services less than 24 hour of appointment and it is less than original appointment, you will be charged for the original service(s) booked.
Cancellations
Cancellations must be made 24 hours before your appointment start time to avoid a 50% charge.
Appointments booked the same day and are canceled will be charged 50% of the service(s) originally booked.
New clients will need to put a non-refundable 50% deposit for their first 3 appointments.
Late for appointments:
All appointments are booked with enough time for your service. If you are late, I may not be able to accommodate your original service booked. If you are more than 15 minutes late, I will need to reschedule your appointment and you will be charged 50% of your service. If you’re going to be late, please let us know as early as possible and I'll try to accommodate you as best as I can.
No-shows:
Any no-shows will be charged 100% of the reserved service amount.
New clients will not receive their non-refundable 50% deposit back.
Refunds: Please note that once services are rendered, we do not offer refunds. We strive to ensure your satisfaction with our services, and our nail technicians are committed to delivering high-quality results. If you have any concerns about your service, please inform us immediately during the service, and we will do our best to address any issues.
*Gel Services Guarantee: I guarantee gel manicures for a period of two weeks from the date of service. If any issues arise with your gel manicure within this timeframe, I am pleased to offer a complimentary fix to ensure your complete satisfaction.
*Regular Polish Services: Services performed with regular polish are complementary to the overall service and are not guaranteed for longevity. The durability of regular polish may vary depending on individual nail conditions and daily activities. While I take utmost care to ensure lasting results, I cannot guarantee the polish's longevity beyond the immediate application.
Service hours:
WEDNESDAY 10 AM - 8 PM
THURSDAY 10 AM - 8 PM
Saturday 10 AM - 6 PM
BY APPOINTMENT ONLY
We try to accommodate last minute appointments, but it is not always
possible.
Appointments outside business hours can be arranged with notice.